Privacy & Cookie Policy

Who we are

Benjamin Bailey Electrics (“we”, “us”) provides electrical services in Forest Row, East Sussex and surrounding areas. We are the data controller for the personal data described in this policy. You can reach us at benjaminbaileyelectrics@gmail.com or 07545 613 119.

Information we collect

• Enquiry details — when you use our contact form or email us: your name, email address, phone number, and the details of your enquiry.
• Usage & analytics data — if you accept analytics cookies, information about how you use the site (pages viewed, approximate location, device and browser type), collected via Google Analytics.
• Technical data — standard server and security logs (such as IP address and request times) kept by our hosting provider to operate and protect the site.

How we use your information

• To respond to your enquiry and provide quotes and services.
• To keep records of work and communications with you.
• To understand and improve how the website is used (only if you accept analytics cookies).
• To keep the site secure and working correctly.

Legal bases (UK GDPR)

We rely on the following legal bases:

• Consent — for analytics cookies. You can give or withdraw consent at any time (see Cookies below).
• Legitimate interests / steps before a contract — to respond to enquiries and provide the services you ask for.
• Legitimate interests — to keep the site secure and functioning.

Cookies & analytics

We use a small number of cookies. Strictly necessary cookies keep the site working and do not require consent. We also use Google Analytics to understand site usage — these analytics cookies are only set if you accept via the cookie banner shown on your first visit.

Until you accept, Google Analytics runs in a privacy-preserving mode that does not store cookies on your device. You can change your choice at any time by clearing this site’s cookies in your browser, which will show the banner again on your next visit.

Sharing & third parties

We do not sell your personal data. We share it only with service providers that help us run our business:

• Vercel — website hosting and infrastructure.
• Google (Analytics) — website analytics, where you have consented.
• Email and form-delivery providers used to deliver your enquiry to us.

These providers process data on our behalf under appropriate safeguards. Some may process data outside the UK; where they do, appropriate protections are in place.

How long we keep it

We keep enquiry and customer records only as long as needed to provide our services and meet legal and tax obligations, after which they are securely deleted. Analytics data is retained according to our Google Analytics settings.

Your rights

Under UK GDPR you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased in certain circumstances;
• restrict or object to certain processing;
• request a copy of your data in a portable format;
• withdraw consent at any time.

To exercise any of these, contact us at benjaminbaileyelectrics@gmail.com. You also have the right to complain to the UK’s Information Commissioner’s Office (ICO) at ico.org.uk.

Data security

We use reputable providers and reasonable technical and organisational measures to protect your data. No method of transmission over the internet is fully secure, but we take appropriate steps to keep your information safe.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown above.

Contact us

Questions about this policy or your data? Email benjaminbaileyelectrics@gmail.com or call 07545 613 119.